Complaints Process

Last updated: January 25, 2024

In the situation, you are dissatisfied with the services you received at the ADHD Health Clinic, we would like to know as soon as possible.

We are dedicated to understanding your situation, and where necessary take action, to improve, adapt and learn from your experience.


We believe in good communication and promptly intervene to address an uncomfortable situation. Please contact us at, to discuss your problems with the admin support team.


Where you feel your situation was not dealt with, and this is likely to continue affecting you please do not hesitate to contact us and attention Dr Mashru:

Our private practice has a three-stage complaint process, local, managerial and an independent complaints process.

We strive to understand your complaint in a timely manner, keep you involved, and aim towards a positive resolution.